Frequently Asked Question

Answering your questions.
Are the Segways hard to ride?

Segways/Ninebots are easy and fun to ride.

You will learn how to operate a Segway/Ninebot then spend 10-15 minutes practicing around a mini obstacle course with different tests of maneuverability in Wascana Marina parking lot before the tour begins.

The tour guide will make sure you feel comfortable riding and will be with you for the entire tour.

Is there any safety equipment I need to bring with me?

All you need to bring is a pair of closed toe/flat shoes, weather appropriate clothing, and a camera.

RRR Tours provides CSA approved helmets. Additional safety equipment such as elbow pads, knee pads, or wrist guards is not necessary….but you are welcome to bring your own even though it is very unlikely that you will need them.

The tour guide would be happy to safely store any extra personal belongings or carry extra items in their handlebar bag for you.

Can I rent a Segway/Ninebot to ride alone?

Segway/Ninebots will never be rented out and will always have a tour guide accompanying customers.

In Canada, Segways and Ninebots fall under the ATV act, which means they are an unlicensed motor vehicle so they cannot be used on public roadways or sidewalks.

RRR Tour company has been given special permits to operate these devices in Wascana Park only!

I don’t want to pay online. Can I book the tour and then pay when I arrive?

Payment online is required to reserve your tour.

If you are not comfortable with booking online, please call us and we would be more than happy to book your tour or event over the phone in order to confirm your spot. Or, you may visit us at the Wascana Marina parking lot and we can assist you there if tour spots are still open.  We accept cash or credit card (Visa, MasterCard, American Express, and Discover) on-site.

What are your operating hours?

We offer tours 7 days a week with 4 tours per day.  Beginner tours are scheduled from 11:00 a.m.-12:30 p.m. and 5:30-7:00 p.m. daily.  Advanced tours are scheduled from 12:30-2:00 p.m. and 7:00-8:30 p.m. daily.  Please see our Book a Tour page and click on the calendar to see availability.  Our tour season ends in mid-October 2017 (weather dependant).

Custom tours are scheduled between 9:00-11:00 a.m. and 3:00-5:00 p.m. daily.  Please see our Custom Tour page to submit your request.  After the tour season ends in mid-October, custom tour availability is wide open!

Can I book a large group for tour?

A maximum of 6 people and one tour guide can ride at a time. If you have a larger group, please contact us to request how we can best tailor a special event or corporate team event for you. You can also start with our Custom Tour form.

Do I need to tip my tour guide?

Tipping is not required but will be graciously accepted by the tour guide.

If you enjoyed your time with us, please recommend us on TripAdvisor or Facebook!

If not, please contact us directly as customer satisfaction is extremely important to us.

I need to cancel my tour. Will I get my money back?

A minimum of 24 hours notice is required in order to receive a refund OR to reschedule your tour.

If you notified us before 24 hours of your scheduled tour, you will receive your choice of a full refund or a gift certificate to be used at a later date in the season.

If you need to cancel or reschedule, please contact us at 306-551-1462 or email and one of our representatives will be happy to assist you.

Can a Segway/Ninebot operate if it is raining?

Segways are water resistant; therefore, tours will run rain or shine unless conditions are deemed unsafe by the tour guide. Should a RRR Tour be cancelled due to unsafe conditions, gift certificates will be issued to participants for later use in the season.

What is the age restrictions to ride?

Ages 12 years old and up.

All riders between the ages of 12-17 years must have a Liability Waiver signed by a parent or legal guardian and that signature be witnessed.

What is the weight restrictions to ride?

Minimum weight is 85 lbs (40 kg)
Maximum weight is 260 lbs (118 kg)

Are there any other restrictions to ride?
  • Customers are not allowed to be on medication, drugs, or alcohol that may affect their skills or judgment.
  • Customers must be physically capable to quickly step on and off the Segway/Ninebot without assistance and be able to stand for approximately 1 hour.
  • It is not recommended that pregnant women participate on a tour.
  • The Segway/Ninebot is a one person vehicle; two or more people will never be on the device at the same time.
  • All customers below the age of 18 years must have LiabilityWaiver signed by parent or legal guardian.

Tour guides have the authority to end a tour if a customer is not adhering to the rules, displaying reckless behaviour, or showing signs of physical or emotional discomfort.

Still more questions?

Email us at info@rrrtours.ca, call us at (306) 551-1462 or submit your questions using the form below.