Frequently Asked Questions

We are temporarily closed due to COVID-19

Are the Segways hard to ride?

Nope.  Segways/Ninebots are easy and stable to ride.

You will learn how to operate a Segway/Ninebot then spend 10-15 minutes practicing around a mini obstacle course with different tests of maneuverability before the tour begins.

The tour guide will make sure you feel comfortable riding and will be with you for the entire tour.

Is there any safety equipment I need to bring with me?

All you need to bring is a pair of closed toe/flat shoes and weather appropriate clothing.

RRR Tours provides CSA approved helmets. Additional safety equipment, such as elbow pads, knee pads, or wrist guards, is not necessary but you are welcome to bring your own.

The tour guide will be happy to safely store any extra personal belongings or carry extra items in their handlebar bag for you.

Can I rent a Segway/Ninebot to ride alone?

No.  Segway/Ninebots must always have a tour guide accompanying customers.

In Canada, Segways and Ninebots fall under the ATV act, which means they are an unlicensed motor vehicle and cannot be used on public roadways or sidewalks.

RRR Tours has been given a special permit to operate these devices in Wascana Centre.

I don’t want to pay online. Can I book the tour and then pay when I arrive?

Payment is required to reserve your tour.  Online booking is preferred. 

If you are not comfortable with booking online, please call us and we would be happy to book your tour or event over the phone in order to confirm your spot.  We accept Visa, MasterCard, American Express, and Discover.

What are your operating hours?

Please see our Book a Tour page for the calendars of availability for each tour. To summarize:

Nature Conservation Tour OR Historic Sites of Wascana Tour for May-June 2019:

  • Thursdays at 6:00 p.m.
  • Friday-Sunday at 9:00 a.m., 12noon, and 6:00 p.m.

**Closed June 24-July 2, 2019**

Nature Conservation Tour AND Historic Sites of Wascana Tour for July-August 2019:

  • Thursday-Sunday at 9:00 a.m., 12noon, and 6:00 p.m.
  • Monday-Wednesday at 6:00 p.m.

****Additional availability for private groups with a minimum of 4 participants can book by phone at 306-551-1462****

Closed over Stat holidays.

Can I book a large group for a tour?

A maximum of 6 people and one tour guide can ride at a time. If you have a larger group, please contact us to discuss how we can best tailor a special event or corporate team event for you.

Do I need to tip my tour guide?

Tipping is not required but will be graciously accepted by the tour guide.

If you enjoyed your time with us, please recommend us on TripAdvisor or Facebook.

If not, please contact us directly as customer satisfaction is extremely important to us.

I need to cancel my tour. Will I get my money back?

If you notify us more than 24 hours in advance of your scheduled tour, you will receive a full refund OR you may reschedule your tour.

Unfortunately, if you notify us less then 24 hours in advance, you will not receive a refund.

To cancel or reschedule, please contact us at 306-551-1462 or by email and one of our representatives will be happy to assist you.

Can a Segway/Ninebot operate if it is raining?

Yes.  Segways are water resistant, so tours will run rain or shine unless conditions are deemed unsafe by the tour guide.  If a tour is cancelled due to unsafe conditions, a full refund will be issued or you may reschedule for later in the season.

What is the age restrictions to ride?

There is no age restriction but there is a weight restriction.  Participants over 85 lbs can ride a Segway/Ninebot.  Those under 85 lbs, between 8-11 years old, can ride an electric scooter.

All riders under the age of 18 years must have a Liability Waiver signed by a parent or legal guardian and that signature be witnessed.

What is the weight restrictions to ride?

Minimum weight is 85 lbs (40 kg)
Maximum weight is 260 lbs (118 kg)

Are there any other restrictions to ride?
  • Customers are not allowed to be on medication, drugs, or alcohol that may affect their skills or judgment.
  • Customers must be physically capable to step on and off the Segway/Ninebot without assistance.
  • It is not recommended that pregnant women participate on a tour.
  • The Segway/Ninebot is a one person vehicle, so two or more people will never be allowed on the device at the same time.
  • All customers under the age of 18 years must have Liability Waiver signed by parent or legal guardian.

Tour guides have the authority to end a tour if a customer is not following the rules, is displaying reckless behaviour, or is showing signs of physical or emotional discomfort.